Commonwealth Bank Future Leader Program - Melbourne

2018 Future Leader Program

About the program

The Retail Bank's Future Leader Program has been designed to attract Australia's most talented emerging leaders. It is a program which will challenge you but will bring out the very best of your potential in order to help propel your long term leadership career with us. We want to hear from ambitious future leaders who can innovate, create a sense of community, who inspire, and who live core values such as integrity, collaboration, accountability, excellence, and service.

What you'll experience

Beginning in February 2018, you will experience a 12 month rotation across our core retail channels which includes our Retail Branch Network, Direct Channels Contact Centres and Lending. You will also spend time with our digital business where you and your fellow Future Leaders work together on design thinking project work helping to solve real business problems. You will receive ongoing training & development, you'll have access to best in class leadership, and you will work on deliverables that have a genuine impact on our customers and business. During this time you will navigate many areas of the retail bank helping you to get a flavour for what the future could look like as you roll off the program into your future leadership career.

Where you'll receive your experience

Direct Channels – Support our customers via our contact centres, speaking with 50,000 customers per day across the following teams:

• Direct Banking –General banking enquires 24/7 over phone, email and social media.
• Direct Lending – Financial solutions designed for those emergency situations or to help make a dream come to life.
• Financial Assistance - Providing solutions for our customers to get back on track financially by either meeting their payments or rearranging their commitments.

Branch - The public face of CommBank who support 10 million personal and small business customers every year.

Digital - Responsible for the Group's online, tablet and mobile experiences including commbank.com.au and our mobile and social media apps.

If the following sounds like you then we would love to hear from you:

• A genuine passion for the customer and putting the needs of customers first
• The ability to drive results within a sales & service environment
• People leadership experience or a passion for leading & developing customer centric teams
• A mindset open to ongoing personal and professional development and a desire to learn
• Resiliency and agility, can cope with pressures and setbacks and can adapt to a changing environment
• Completion of degree by the start of the program (February 2018)

Our culture of inclusion

At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people; through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. At CommBank you can be you.