Stockland 2019 Customer Insight Graduate Programme

About Stockland:

Stockland is Australia's largest community creator. We own, manage and develop a diverse $17 billion portfolio that encompasses retail town centres, logistics centres and business parks, office assets, residential communities and retirement living villages.

Our vision is to be a great Australian real estate company that makes a valuable contribution to our communities and country. This is brought to life by our 1400 employees who are guided by our values, which are of community, accountability, respect and excellence and are passionately committed to delivering our purpose – 'we believe there is a better way to live'.

The opportunity:

This graduate opportunity will sit in the Customer Insight team, a group of specialists responsible for understanding the behaviours and wants of Stockland's customers and prospective customers– for example, those who live in a Stockland community, retirement village or shop at Stockland shopping centres. Championing customer centricity is key to this team who support in ensuring Stockland's developments meet the needs of the communities and individuals they serve, now and in the future.

The graduate will support with completing behavioural research and analysis, taking this insight to support project delivery teams in making commercial decisions with the customer in mind.

Responsibilities in this role are varied. They could include:

• Taking ownership for customer satisfaction research through writing and distributing surveys, completing analysis and reporting on trends from the feedback received.
• Supporting development managers in the design phase of a new Stockland asset through providing specific insight on customer needs, behaviours and preferences in that community.
• Supporting the leasing team to understand consumer trends and behaviours in a geographic region so that they can approach and target the most relevant business for customers.
• Delivering project-based work which supports in defining Stockland's future business direction.

Owing to its broad remit, this role sets up the graduate to pursue a longer-term career in customer/consumer trends and market insights or transfer the analytical skills learned into other analyst roles.

This position is based in Sydney with the potential for infrequent travel.

Stockland's graduate programme:

As a top graduate employer our program offers you a full time permanent role that takes you on a 2-year journey to develop your capability and participate in focused development days. You will also benefit from coaching as well as the support of a dedicated sponsor to help you make the most of the program. Highlights of the program include innovation workshops, getting together with graduates from around the country and the chance to bring fresh ideas to Stockland.

Stockland's proposition to you:

At Stockland, our employees are their own community delivering outcomes that benefit the community at large. We work in a highly collaborative environment that provides flexibility, opportunities and respects differences. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from a range of backgrounds and we want our teams to reflect this.

We offer competitive remuneration and benefits. Your benefits are chosen by you for you. Benefits include free to access or subsided lifestyle, health, well-being and financial services products.

Requirements:

This position is open to graduates from all degree backgrounds. Exposure to completing research-based projects, analysing and summarising outcomes is advantageous.

To be eligible you should have achieved a 60% grade point average or above (GPA) either to date or overall in your degree subject. Please attach a copy of your transcript to your application so that this can be cross-referenced.

This graduate must be able to work in a team and with a broad range of stakeholders. A passion for understanding what makes people tick and attention to detail is critical for this position as is the interest in identifying trends and drawing meaning from data.

To be eligible for the Stockland programme you must currently be studying for or have completed a suitable degree in the last 24 months of the programme start date. We anticipate this programme starting in February 2019.

Due to the permanent nature of this role we can only accept applications who are a citizen of or hold permanent residency in Australia or New Zealand.

Next steps:

Please click to apply through our careers website. You will be asked to complete a short application form and upload a copy of your CV plus academic transcript.

A member of the Stockland careers team will aim to review all applications and provide an update within 15 working days after the closing date.

If you do not meet the GPA requirement for the programme and have mitigating circumstances, please contact the careers team on careers@stockland.com.au to discuss your candidacy further.