Stockland Contact Centre Consultant

Your Role

As a valued member of our team, you will be responsible for providing support to our sales teams through best-practice lead management and customer experience.

Your responsibilities include:

• Handling wide range of incoming enquiries
• Providing a quality, empathetic customer experience
• Participating in outbound call campaigns to reach out to customers in relation to Stockland initiatives and increase conversion and sales 
• Nurturing and qualifying sales leads to provide phone based support to the sales leaders associated with the Stockland projects and communities
• Assist with all aspects of the sales conversion process, deploying quality data enrichment processes
• Enhance Stockland's Leadership position and reputation through sustainable and responsible practices

About You

The successful candidate will have:

• Experience in a customer centric role in a sales and service environment
• Exemplary communication skills, both verbal and written 
• Experience managing customer data and relevant information in a customer relationship management (CRM) system
• Sales and lead-nurturing orientation
• The ability to work collaboratively and influence desired outcomes with a range of key stakeholders across multiple business unit
• Self-initiative and ability to think outside the box

Working weekday afternoons/evenings (until 8pm) and/or weekends (until 5pm), this role would suit a candidate who is studying or seeking a flexible work arrangement. We also accept candidate with Holiday visas as there are flexible hours – 19 hours per week

Why Stockland?

This is a fantastic opportunity to work in a role that is critical to the continued success of our sales teams and offers strong potential to grow your career at Stockland. 

At Stockland, we value diversity and aim to create a vibrant and inclusive workforce which is reflective of the communities in which we operate. We also value flexibility and are committed to ensuring it is not just supported, it is encouraged.  We want employees to work in ways that suit their life and the nature of their role, so they feel able to meet their work life commitments and support their wellbeing.  Stockland could be 'your place' too. 

Apply today - Stockland - It's your place